Effective Date: 14.11.2024
We’re excited to have you here, and we want to make sure you have a great experience using our Service. At GRAN Software Solutions GmbH (“GRAN”, “us”, “we”), our goal is to help you focus on making money by simplifying and streamlining workflows that any software company has to face every day. To achieve this, it’s important that we set clear expectations between you, our valued user, and us.
These Terms and Conditions (“Terms”) are here to help define our relationship and ensure that both you and we understand the rules and guidelines when using our Service. This document explains the legal aspects of using Sheetty, including how you can use our Service, what we are responsible for, and what happens if things go wrong. It’s important that you take a few minutes to read through these Terms to understand your rights and obligations.
In addition to these Terms, we also have two other documents that are equally important for you to review:
By using Sheetty or any other of our Services, you are agreeing to follow not just these Terms, but also our Privacy Policy and Acceptable Use Policy (together, the “Agreements”). These Agreements are designed to make sure that everyone who uses our Services can do so in a safe, fair, and transparent environment.
Whenever we refer to “Service” or “Services” in these Terms, we mean our website, platform, and any other features, software, or services provided by GRAN, including Sheetty. When we say “You” or “User”, we’re referring to anyone who uses our Service.
Lastly, while we’ve done our best to keep things clear and easy to understand, we recognize that legal terms can sometimes be tricky. If you ever have any questions or need further clarification, feel free to reach out to us at hello@gransoftware.de.
As our Services evolve, we may need to update these Terms from time to time. We’ll notify you of any significant changes via e-mail, so you can stay informed.
Whenever you need to create an account to use our Services (like for example Sheetty), you agree to provide accurate, complete, and up-to-date information. This information is necessary for us to provide you with important communications about your subscription, service updates, and any billing issues. If any of your account information changes, you are responsible for updating it or informing us about changes at hello@gransoftware.de.
You are responsible for maintaining the security of your account and all activity that happens under your account. Please keep your login credentials confidential and secure. If you suspect that someone else is using your account without your permission, you must notify us immediately at hello@gransoftware.de. We are not liable for any loss or damage arising from unauthorized use of your account.
You must be at least 18 to create and maintain an account with us. By creating an account, you confirm that you meet this eligibility requirement. If you are creating an account on behalf of a business or other entity, you confirm that you are authorized to do so.
We reserve the right to suspend, restrict, or terminate your account at any time, with or without notice, if:
If you choose to terminate your account, you can do so by contacting us at hello@gransoftware.de. Upon termination, we may delete your data, unless otherwise required to retain it by law or our legitimate interests.
While using our services you will provide us stuff like notes, entries, contracts or contacts (“Your Content”). You are responsible for Your Content. These Terms don’t grant us any rights to Your Content except for limited rights necessary to provide you our Services. We do our best to keep Your Content safe and secure.
You give us permission to store, back up, and process Your Content to make Services work as expected. This includes using it to improve our features, but it does not grant us ownership of Your Content.
You’re responsible for ensuring that Your Content is lawful, appropriate, and in compliance with these Terms. We don’t review all content, but if we find content that violates our Terms or the law, we may remove it.
You agree not to upload any content that’s illegal, harmful, abusive, or that violates others’ intellectual property rights. In case of violation, we may suspend or terminate your account, without a refund.
You retain full ownership of Your Content. We don’t claim any ownership rights, and you’re free to use it as you wish outside of our services.
We work hard to protect Your Content and keep it secure, but we can’t guarantee complete security. We recommend you keep a backup of Your Content outside of Services. We are not liable for any loss or damages resulting from the use of Your Content or unauthorized access to it. You use Services at your own risk.
Our Service is designed to help software agencies focus on billed work. By using our productivity tools, you’ll save time on essential but often unpaid tasks like tracking hours, managing contracts, and generating timesheets. We’re here to make your workday easier and more efficient.
Currently, our Services are available in the EU. We may expand to other regions in the future and will keep you posted on any updates.
We do our best to keep everything up and running smoothly. However, sometimes things don’t go as planned—like scheduled maintenance or occasional technical hiccups. Here’s what you need to know:
We aim to keep our service running 24/7, but we can’t guarantee uninterrupted access. We’re not liable for any downtime, interruptions, or service disruptions, whether planned or unexpected. If there’s any prolonged disruption, we’ll keep you informed whenever possible.
Our team is always working to improve your experience. We may add, modify, or remove features from time to time, sometimes without prior notice. While we’ll try to keep you informed of any major changes, some adjustments may happen on the fly to enhance your experience.
We work hard to deliver a high-quality experience, but please note that we can’t guarantee flawless performance. Our goal is to provide reliable tools, though occasional bugs or technical issues may arise. If you encounter any problems, reach out to us at hello@gransoftware.de, and we’ll do our best to help.
We value your input! If you have suggestions on how we can improve our Service, we’d love to hear them at hello@gransoftware.de or using any contact form of ours. Please remember, though, that any feedback you provide may be used by us to enhance the platform—no strings attached.
By signing up for a subscription, you agree to pay the applicable fees according to your chosen plan. Subscriptions are billed in advance on a monthly or annual basis and automatically renew at the end of each billing period unless cancelled through your account settings. By subscribing, you authorize us to charge your selected payment method for recurring fees until you cancel.
All payments are non-refundable. If you cancel your subscription, it will remain active until the end of the current billing period, after which it will not renew.
If we change our pricing, we will provide advance notice so you can decide whether to continue your subscription. For any billing disputes, please contact us within 14 days of the charge. Chargebacks without prior contact may result in the suspension of your account.
You are responsible for any applicable taxes, duties, or fees imposed by your local jurisdiction. If payment is not completed on time, your subscription may be suspended until outstanding charges are paid.
We use a third-party payment provider, Stripe, to securely process payments. By providing your payment information, you authorize us to share relevant billing and payment details with Stripe solely for transaction processing. Stripe’s Terms of Service govern their handling of your information. We are not responsible for errors or issues that arise from third-party payment processing.
We may need to end your access if certain issues come up, like a violation of the Agreements or misuse of the Service. But don’t worry—we’ll make every effort to reach out and give you a heads-up before any termination happens. However, if the safety of other users or the integrity of our Services is at risk, we may end your account immediately without notice.
You can cancel your account anytime. Just let us know at hello@gransoftware.de. If you’re on a paid plan, your account will stay active until the end of the current billing period, and then we’ll stop billing you.
When your account is closed, you’ll no longer have access to the Service or any data stored within your account. If you need to export your data, just let us know at hello@gransoftware.de within two weeks of termination, and we’ll provide it to you. If you decide to come back, feel free to re-subscribe again at any time.
We know your data is important. After termination, we’ll do our best to keep it on file for 30 days to give you time to download anything you might need. After that, we may delete it from our servers, unless legally required to retain it longer.
Please be aware that while we aim to keep your data available for 30 days post-termination, data retrieval cannot be guaranteed and is provided on a best-effort basis. We recommend exporting important data before cancelling your account whenever possible.
If we need to end your account, we’ll notify you at least 7 days in advance via email. However, if the safety of other users or the integrity of our Services is at risk, we may end your account immediately without notice. If you decide to cancel, we’d appreciate a quick message to help us better understand your needs and expectations.
Our goal is always to serve you as best we can, but if we have to end your access to our Service, we cannot be held liable for any losses or damages of any kind. Termination is at our sole discretion if we believe there’s been a violation of these terms or other Agreements, misuse of the Service, or if required by law. By using our Service, you agree that termination doesn’t make us liable for any direct, indirect, incidental, special, consequential, or punitive damages, nor any claims arising from your use of the Service.
Your privacy and data security are our top priorities. We follow these principles to keep your data safe and comply with GDPR:
We also use cookies and similar technologies to deliver our services. Some are essential, while others help us improve your experience. You can manage these preferences through your browser or in our settings.
For more information on how we handle your data, please review our Privacy Policy and Cookie Policy.
You may also want to review the privacy policies of our partners:
While we take every reasonable measure to protect your data, we cannot guarantee absolute security due to the nature of the internet and digital systems.
Our Services, including all software, content, and designs, are our property. By using the Service, we grant you a limited, non-exclusive, and non-transferable license to use it for its intended purpose, but you do not gain any ownership of this content.
This means that you are not the only one with this license to use our Services, and you cannot transfer or assign this license to anyone else.
Using our Services does not transfer any of our intellectual property rights to you, other than the specific license outlined in this agreement. This includes any content or technology displayed or accessed within our platform.
You own Your Content (e.g. what you create, upload, or otherwise add to our Services). By adding Your Content, you give us a worldwide, royalty-free, sublicensable, and transferable license to use, display, and process it as necessary to run and improve our Services. Read more about it in section 3.
You are solely responsible for ensuring you have the necessary rights to upload or share any content within our Services. We cannot be held responsible for content that infringes third-party IP rights or violates governing laws. If such content is found, we reserve the right to remove it promptly.
Don’t use our Services in ways that weren’t intended, such as by copying, distributing, or reverse-engineering it. You cannot scrape, resell or use our Services in a way that violates laws or infringe any intellectual property rights. Please, just stick to its intended use.
If you believe any content on our platform infringes your copyright, please contact us at hello@gransoftware.de with details of the alleged infringement. We follow the EU Copyright Directive’s “Notice-and-Takedown” procedures and will review and, if necessary, remove any infringing content.
If you believe someone is violating our IP or using it improperly, please let us know at hello@gransoftware.de. We take these matters seriously and will take appropriate action.
We’re granting you a license to use our Services, but we’re not giving up any of our rights. Any rights not explicitly granted here remain ours.
WE DON’T EXCLUDE OR LIMIT OUR LIABILITY TO YOU WHERE IT WOULD BE ILLEGAL TO DO SO—THIS INCLUDES ANY LIABILITY FOR GRAN OR OUR AFFILIATES’ FRAUD OR FRAUDULENT MISREPRESENTATION IN PROVIDING THE SERVICES. IN REGIONS WHERE CERTAIN TYPES OF LIABILITY EXCLUSIONS AREN’T ALLOWED, WE’RE RESPONSIBLE TO YOU ONLY FOR LOSSES AND DAMAGES THAT ARE A REASONABLY FORESEEABLE RESULT OF OUR FAILURE TO USE REASONABLE CARE AND SKILL OR OUR BREACH OF CONTRACT WITH YOU. THIS SECTION DOES NOT AFFECT YOUR STATUTORY CONSUMER RIGHTS THAT CANNOT BE WAIVED OR LIMITED BY ANY AGREEMENT.
IN COUNTRIES WHERE EXCLUSIONS OR LIMITATIONS OF LIABILITY ARE ALLOWED, GRAN, ALONG WITH ITS AFFILIATES, SUPPLIERS, OR DISTRIBUTORS, WILL NOT BE LIABLE FOR:
THESE EXCLUSIONS OR LIMITATIONS WILL APPLY REGARDLESS OF WHETHER OR NOT GRAN OR ANY OF ITS AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IF YOU USE THE SERVICE FOR COMMERCIAL OR BUSINESS PURPOSES, GRAN AND ITS AFFILIATES WILL HAVE NO LIABILITY TO YOU FOR ANY LOSS OF PROFIT, LOSS OF BUSINESS, BUSINESS INTERRUPTION, OR LOSS OF BUSINESS OPPORTUNITY.
OTHER THAN FOR TYPES OF LIABILITY THAT WE CANNOT LIMIT BY LAW (AS DESCRIBED ABOVE), GRAN LIMITS OUR LIABILITY TO YOU TO 100% OF ANY AMOUNT YOU’VE PAID TO GRAN UNDER YOUR CURRENT SUBSCRIPTION OR SERVICE PLAN. THIS PROVISION DOES NOT APPLY WHERE PROHIBITED BY EU OR OTHER APPLICABLE LAW.
We’re constantly working to improve our Services, so we may update or change these Terms from time to time. This could include changes to the Services themselves, features, functionality, pricing, or how we deliver our services.
If we make any significant changes to these Terms, we’ll notify you by email, and the updated version will be posted on our website. We encourage you to review the Terms periodically to stay informed about any changes.
By continuing to use our Service after the changes take effect, you agree to the updated Terms. If you do not agree with the changes, you can stop using the Service at any time.
Changes will take effect as soon as they are posted, unless we specify otherwise.
These Terms are governed by and construed in accordance with the laws of Germany, without regard to its conflict of law principles.
Any disputes arising out of or relating to these Terms, your use of the Service, or any other matter related to our relationship shall be subject to the exclusive jurisdiction of the courts of Berlin, Germany.
If you have any questions, concerns, or need further assistance regarding these Terms, your account, or any other matters, reach out to us at:
Email: hello@gransoftware.de
Postal Address: GRAN Software Solutions GmbH
Am Hamburger Bahnhof 3
c/o Glazewski
10557 Berlin
Germany
For legal inquiries or formal correspondence, please use the email provided above.
We’ll do our best to respond to your inquiry as soon as possible.